1. Introduction
These Terms and Conditions regulate the Short-term Accommodation Agreement (“Agreement”) between Locala (“we,” “us,” “our”) and the Guest (“you,” “your”), whose details are outlined in the Accommodation Summary provided at booking.
Please read this document carefully. It forms the legal contract between you and us.
By making a booking with Locala, you agree to the Terms and Conditions in this Agreement.
2. Definitions
- Guest: The person making the booking and all invitees staying at or visiting the property.
- Property: The accommodation premises booked through Locala.
- Common Property: Any shared facilities associated with the property.
- Manager: Locala, its agents, employees, or contractors.
Credit Card: includes the credit or debit card of the Guest
3. How to Book / Quotes and Reservations
Bookings can be made via https://Locala.guestybookings.com/listings, email info@Locala.com.au, or phone 0438 101 041 (Australia) / +61 438 101 041 (International).
- Verbal quotes are valid for 24 hours and are estimates only.
- Written confirmation from Locala is required to secure the reservation.
- A booking deposit of 50% must be paid immediately to confirm your booking.
4. Accommodation Use
- The property is leased to you for short-term holiday purposes only.
- The maximum occupancy is provided on the listing and must be adhered to by guests at all times (noting occupancy includes guests staying in the home as well as any additional visitors). Locala reserves the right to terminate the agreement (and evict guests without a refund) who breach the maximum occupancy without consent of Locala.
- Features and facilities are subject to change without notice; no liability is accepted for unavailability or errors. Locala is not liable for temporary or permanent omissions or errors.
5. Booking Responsibility
The person making the booking accepts these terms on behalf of all guests and is responsible for all payments and conduct during the stay.
6. Check-In / Check-Out
The Check-in / Check-out times are as follows unless otherwise agreed:
- Check-in: From 3:00 PM
- Check-out: By 10:00 AM
Keys must be returned to the lock box or smart lock code deactivated upon departure.
Lost keys will result in a charge of $100.
If guests lock themselves out of the Property not due to the fault of Locala or entry-issues with the Property, Locala on-site attendance will incur a fee of $100 between 9am – 5pm and $300 between 5pm – 9am.
A late check-out fee will be automatically debited from the guest’s credit card if a guest leaves the Property past the check-out time without Locala’s consent. This will calculated based on a rate of $70 per hour + GST.
7. Cancellations
We operate under the following Cancellation Policy:
- Cancellations made more than 60 days before check-in: Full refund minus a 3% processing fee.
- Cancellations made between 60 and 30 days before check-in: 50% refund minus a 3% processing fee.
- Cancellations made within 30 days of check-in: No refund.
You are strongly advised to arrange personal travel insurance to cover any unexpected cancellations.
8. Cleaning and Linen
- Linen and bath towels are provided for all properties.
- You must leave the property clean and tidy, including:
- Dishes washed and stored
- BBQ cleaned
- Furniture returned to original position
- Rubbish removed to bins provided
- Excessive cleaning / rearranging may incur additional charges at a rate of $70 per hour plus GST, debited from your bond.
9. Damages, Breakages, and Losses
Guests should report all damages or maintenance issues immediately. If unreported, you risk being held responsible for pre-existing damage.
- Charges to guests may be made for:
- Damage to property or furnishings (beyond usual wear and tear), noting guests should take reasonable care when dealing with materials or appliances they are not familiar with (e.g. marble benches to be protected from heat and stains during use)
- Excessive cleaning
- Lost keys or remotes
- Unauthorized events or parties
- Any other breach of these Terms in the Agreement
- Guests authorize Locala to deduct such costs from the bond and / or Credit Card, with Locala to provide prior notice for the charge and follow-up with supporting evidence for the charge within a reasonable period following the charge being made.
- If Locala is unable to recover these costs from the bond or provided Credit Card (for any reason), Locala reserves the right to take legal action to recover the full amount owing, including any associated legal costs and fees incurred.
10. Bond
- A bond will be held 2-3 days before check-in.
- Bonds are generally released 3–5 business days after check-out, subject to any damages, breakages, and losses (as defined in Section 9 above). If for some reason a bond is automatically released prior to 3-5 business days after check-out, Locala reserves the right to re-hold a bond until 3-5 business days after check-out.
- If your card cannot be pre-authorized prior to the booking, your booking may be cancelled subject to the Cancellation Policy that applies.
11. Rules and Restrictions
Breaches of the below rules may result in loss of bond, additional charges or immediate eviction without refund:
- Outdoor areas, including decks, spas, and pools, are off-limits after 10PM on weekdays, and 11PM on weekends.
- No yelling or loud music is allowed at any time that can disturb neighbours, day or night.
- No groups under the age of 30 are permitted unless specifically provided for in Property rules or unless Locala’s prior approval has been granted. Valid photo ID may be required at check-in.
- No parties or unapproved gatherings are permitted.
- Hens & Bucks parties are stricly prohibited (will result in immediate eviction and loss of bond).
- Bringing pets to the Property against Property rules.
- Smoking is strictly prohibited indoors and outdoors.
- Only the number of guests and visitors specified in the booking are permitted on the property without prior approval.
- Parking should only be in regulatory or council approved areas and not disturbing neighbours.
12. Functions
Properties are for residential accommodation only. Unauthorized events will incur a penalty fee of $5,000 and potential termination of the stay.
13. Noise and entry monitoring
Our homes are equipped with:
- Noise monitoring devices that measure decibel levels only (no audio recording)
- External cameras which are record entry and exit onto the Property (without visibility over any of the living / common areas).
14. Loss, Damage, or Theft of Guest Property
Locala accepts no responsibility for:
- Loss, damage, theft of personal property (including vehicles).
- You are strongly advised to arrange personal travel insurance to cover loss or injury.
15. Weather, Renovations and other Disturbances
Locala is not responsible for disturbances caused by weather, renovations in neighbouring properties or other events outside of its control.
16. Responsibility and Liability
- Locala makes every effort to ensure property information is accurate but accepts no liability for errors or changes beyond our control.
- Guests acknowledge that they occupy the property at their own risk.
- To the extent permitted by law, Locala disclaims all liability for any loss, damage, injuries or deaths occurring during the stay, provided the property complies with all safety and legal regulations. If the property is found to be non-compliant with regulations, liability falls solely on the property owner. Guests are responsible for their own safety and are encouraged to exercise caution, especially around pools, spas, water bodies, slippery surfaces, and other potentially hazardous areas.
17. Rates and Payment
- All rates are in Australian Dollars and include GST (where applicable).
- Rates are subject to change prior to payment of the deposit.
- Written confirmation secures your quoted rate.
18. Subject to Change
Bookings are accepted in good faith but may be subject to change due to:
- Sale of the property
- Owner withdrawal from rental market
- Major renovations or maintenance
- Other bona fide reasons
In such cases, guests will receive a full refund or alternate accommodation where available.
19. Minimum Stays
Minimum night stay requirements apply and vary between properties.
20. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
All parties submit to the exclusive jurisdiction of the courts of Victoria.
