1. YOUR RIGHTS TO CANCEL

1.1 Any cancellation must be in writing and will only be effective once we send written confirmation of the cancellation to you. Please see clause 2 for your entitlement to refunds.

1.2 When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

1.3 We strongly recommend that you take out travel insurance at the time of making the Booking with cancellation cover. Whilst we allow you to cancel your holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made.

1.4 If you are unable to travel to the property for any reason, or do not arrive on the day of Check-in without notifying us, this will be treated as a cancellation under this clause.

2. REFUNDS

2.1 Whenever you cancel, if we are still responsible for marketing the property we will try and rebook the dates. 

2.2 To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur 14 or more days before check-in.

If guests cancel 14 or more days before check-in but not within 48 hours of booking,  50% of the booking will be charged.

If guests cancel within 14 days of check-in, there will be no refund given. 

3. THE OWNER/MANGER’S RIGHT TO CANCEL

3.1 The Owner or Manager may have to cancel a booking prior to the Check-in time due to an event outside their control (such as fire, flood, failure of utilities) or if the property will be unavailable as a result of a sale and we will contact you as soon as possible to let you know if this happens.  We will try and arrange alternative accommodation in a property in our portfolio of similar facilities and price and, if this is not possible, you will be entitled to a full refund.  This does not apply where you cancel because you are unable to travel or stay at the property as a result of the COVID – 19 pandemic or other legal requirement affecting you; only where the Owner/Manager cancels because they are not permitted to have guests at the property.